1. Waiting for approval 🟡

Your reservation request has been sent to the caregiver.

🔔 You will be notified as soon as the caregiver responds

What you can do:
– Wait for the caregiver's response
– Contact the caregiver if you have any questions
– Cancel the reservation if necessary

2. Accepted – Waiting for payment 🟢

The caregiver has accepted the reservation request, but the payment is missing.
➡️ Pay for the reservation to confirm it.

What you can do:
– Make the payment through the app
– Communicate with the caregiver for more information

Image of pay booking and pay button in chat make 2 side by side

3. Confirmed ✅

The reservation is now officially confirmed.
💳 Payment has been processed
📅 Service is guaranteed for the dates you selected

What you can do:
– Communicate with the caregiver about the details
– Add last-minute instructions
– Arrange a meet and greet

4. Active 🔵

Your pet's care is currently in progress.

📲 You will receive real-time updates from the caregiver
📷 Pictures and messages during the care

What you can do:
– Follow notifications and stay updated
– Message the caregiver if necessary
– Track the service progress in the app

5. Completed 🎉

The service has been successfully completed.

📝 You will receive a summary and pictures sent by the caregiver
🌟 You can now rate the service

What you can do:
– Review the summary of the service
– Rate the caregiver's work
– Leave a review to help other pet owners
– Rebook the caregiver for a future date

6. Paid to caregiver 💳

The payment has been transferred to the caregiver.

📄 The service is now officially completed

❓ Do you need help?

If the reservation gets stuck in any state or you have questions, please contact our customer support through the app. We are happy to help! 🐾