User Service Agreement

1. INTRODUCTION

This agreement sets out the terms under which pet owners and pet sitters make agreements through the Woofi platform. Woofi is not a party to these agreements.

2. TERMS FOR PET OWNERS

2.1 Making Reservations

• Pet owners make reservations directly with sitters

• Owners are responsible for the accuracy of pet information

• Special needs must be communicated in advance

2.2 Payment Terms

• Payments are made through the Woofi platform

• Woofi charges a service fee for each transaction

• Payments are charged upon confirmation of the reservation

2.3 Cancellation Policy

Cancellation 24+ hours in advance:

• Full refund

Cancellation within 24 hours:

• No cancellation possible

• Full payment will be charged

2.4 Owner's Responsibilities

• Ensure the pet's health status

• Provide necessary supplies (food, medication, leashes)

• Give precise care instructions

• Be reachable in case of emergency

• Inform about the pet's behavioral traits

2.5 Insurance and Liability

• Owners are responsible for damages caused by their pets

• Pet insurance is recommended

• Owners are responsible for veterinary costs for the pet

3. TERMS FOR PET SITTERS

3.1 Providing Services

• Sitters provide their services at their own risk

• Services: in-home care, walking, feeding, playing

• Sitters set their own prices and availability

3.2 Payments and Fees

• Sitters receive payment minus Woofi's fee (10%)

• Payments are made within 48 hours after the service ends

• Sitters are responsible for their own taxation

3.3 Sitter's Responsibilities

• Arrive on time as agreed

• Follow the owner's instructions

• Keep the owner updated (pictures, messages)

• Report emergencies immediately

• Care for the pet professionally and lovingly

3.4 Cancellation Policy for Sitters

Cancellation 24+ hours in advance:

• No penalties

Cancellation within 24 hours:

• Warning to the account and possible account suspension

3.5 Insurance and Liability

• Sitters are responsible for their own actions

• Liability insurance is recommended

• Sitters are responsible for any damages they cause

4. TERMS APPLYING TO BOTH PARTIES

4.1 Communication

• All communication must take place through the Woofi platform

• Sharing contact information is allowed after the reservation

• Professional and polite communication

4.2 Reviews and Feedback

• Both parties can leave a review

• Reviews must be truthful

• Offensive reviews will be removed

4.3 Emergencies

• Health issues with pets: Immediate contact to owner

• Seeking veterinary help with the owner's permission

• Woofi does not participate in emergencies - users resolve situations among themselves

• In serious cases, users may contact authorities (police, veterinarian)

4.4 Dispute Resolution

Primary means of resolution:

1. Direct discussion between the parties

2. Intervention of Woofi's customer service

3. Mediation

Secondary means:

• Legal resolution between the parties

• Woofi does not participate in legal proceedings

4.5 Applicable Law

• Finnish law

• Consumer Protection Act applies as appropriate

• Animal Welfare Act

5. SAFETY AND RESPONSIBILITIES

5.1 Safety Measures

• Users must ensure the safety of meeting places

• The first meeting is recommended to take place in a public area

• Trust is built gradually

5.2 Children and Pets

• Children must be supervised by an adult when with animals

• Sitters are not responsible for children

• The safety of family members is the owner's responsibility

5.3 Property Responsibility

• Sitters are responsible for the owner's property

• Damages must be reported immediately

• Deal directly with insurance companies

6. SPECIAL CIRCUMSTANCES

6.1 Sick Pets

• Sick pets are not suitable for care

• Medication only according to the owner's instructions

• Veterinarian's contact information must be available

6.2 Aggressive Pets

• The owner must report behavioral issues

• The sitter may refuse service for safety reasons

• Special training may be required

6.3 Long-term Care Stays

• Care stays longer than 7 days require a separate agreement

• The temporary care responsibility transfers to the sitter

• Detailed care instructions are mandatory

7. DATA PROTECTION BETWEEN USERS

7.1 Processing Personal Data

• Users can share contact information with each other

• Data use is only for the agreed purpose

• Data must be deleted when the relationship ends

7.2 Sharing Images and Videos

• Photography of pets is allowed with the owner's permission

• Sharing images with outsiders is prohibited

• Social media sharing is only permitted with consent

8. TERMINATION OF THE AGREEMENT

8.1 Ending an Individual Reservation

• The reservation ends according to the agreed time

• A closing report is recommended

• Payment will be automatically released

8.2 Termination of Long-term Relationships

• Either party may end the collaboration

• Ongoing reservations must be fulfilled

• Polite notification is recommended

9. OTHER PROVISIONS

9.1 Validity of the Agreement

• This agreement comes into effect upon confirmation of the reservation

• Woofi's platform terms of use also apply

• Disputes are resolved according to Woofi's terms

9.2 Changes

• Woofi may update these terms with 30 days' notice

• Users agree to the new terms by continuing to use the service

10. CONTACT INFORMATION AND SUPPORT

Customer Service:
Email: support@woofi.fi
Phone Number: 0452118242
Opening Hours: Mon-Fri 9-20

Emergencies:
Users should contact authorities or a veterinarian directly.
Woofi does not provide emergency services.

By using the Woofi platform to arrange services, you accept these terms in their entirety.