[FLOWCHART: Visual booking status progression]

Understanding your booking's journey from request to completion:

1. Pending 🟡

• Your booking request has been sent

• Sitter has 24 hours to respond

• You'll receive a notification once they respond

What you can do:

• Wait for sitter response

• Contact sitter with questions

• Cancel if needed

[SCREENSHOT: Pending booking status]

2. Confirmed 🟢

• Sitter has accepted your booking

• Payment has been processed

• Service is guaranteed for your selected dates

What you can do:

• Message your sitter to coordinate details

• Add any last-minute instructions

• Schedule a meet-and-greet

3. Active 🔵

• Your pet's care service is currently happening

• Receive real-time updates from your sitter

• Photos and messages throughout the service

What you can do:

• Stay updated through app notifications

• Message your sitter if needed

• Track service progress

[SCREENSHOT: Active booking with live updates]

4. Completed ✅

• Service has finished successfully

• Final report and photos available

• Ready for you to rate and review

What you can do:

• Review the service summary

• Rate your sitter's performance

• Leave a review for other pet owners

• Rebook for future dates

5. Paid 💳

• Payment has been processed to the sitter

• Service is officially complete

• Receipt available in your account

Need Help? If your booking gets stuck in any status or you have questions, contact our support team through the app.