Convert booking requests into successful care experiences — step by step 🐾

📩 When You Receive a Booking Request:

🔔 You will receive a push notification in your app
👀 Check the information sent by the owner
🐶 View the pet's profile and special needs
📅 Consider your availability and comfort level regarding the care

🔍 Before Accepting:

✅ Read the pet's information carefully
💊 Take note of any medications or special needs
📦 Make sure you have the necessary supplies
🗺️ Assess the location and potential travel time

💬 Responding to Requests:

🕐 Respond within 24 hours
❓ Ask clarifying questions if necessary
🙂 Be friendly, clear, and professional
👋 Suggest a meeting if the care requires an introduction

✔️ Accepting the Booking:

📲 Tap “Accept” when you are ready
📝 Ensure all information is correct
📌 The booking is confirmed and
💳 Payment is processed automatically through Woof

❌ Declining the Booking:

🤝 Always be polite and professional
🗓️ Briefly explain the reason (e.g., scheduling conflict)
📆 Provide alternative dates if possible
🌟 Maintain a good relationship with the owner for future bookings

📋 Managing Active Bookings:

📅 You can see all bookings from your own dashboard
📞 You can access the owner's contact information
📌 Check the service details and special instructions
🔔 Set reminders for important tasks

💬 Communication Tips:

📷 Send updates during the care
🐾 Share pictures and videos of the pet
📱 Respond to messages promptly
🚨 Report immediately if something goes wrong

📦 Before the Care:

📞 Confirm details 24 hours in advance
👜 Get the necessary supplies ready
🗺️ Plan the route and schedule
📇 Keep emergency contact information readily available

🐕 During the Care:

📝 Follow the owner's instructions closely
📸 Document the care and the pet's activities
📷 Take photos for the owner and send updates
🚨 Handle any emergencies calmly and professionally

✅ After the Care:

📝 Fill out the service summary in the app
📷 Upload the latest photos for the owner
📬 Send a report
💰 Wait for payment processing (automatic)

✨ Professional Tip:
Quick, polite, and clear communication builds trust with owners and improves your chances of receiving repeat bookings. Every booking is an opportunity to build a long-term customer relationship!