Understand when and how you will receive payment for your pet care services – easily and securely through Woofi 🧡

🔧 Payment Settings: What You Need

Your payment method is added for the first time when registering as a caregiver. If you wish to update it later, you can do so with a few taps in the app.

📝 You will need the following information:

• 💳 IBAN (International Bank Account Number)
  Usually 14–34 characters long, starting with the country code (e.g., FI in Finland)
  
  
  

• 🏦 BIC/SWIFT Code
  A code 8–11 characters long that identifies your bank or branch
  
  
  

💡 You can find this information in your bank's mobile app, online banking, or by contacting your bank.

📲 How to Add or Update Your Payment Information

1. Open Profile 👤
   
   
   

2. Tap Pet Care 🐾
   
   
   

3. Scroll down and select My Payment Information 💰
   
   
   

4. Enter or update your IBAN and BIC/SWIFT code
   
   
   

5. Tap Save
   
   
   

Once your information has been submitted and confirmed, you will see:
✅ Your account is ready to receive payments

🔐 Verification Process

For your security and to comply with legal requirements, we need to verify the identity of caregivers.

➡️ Ensure that your name and address match your official documents and banking information – this guarantees account ownership.

🔄 How Woofi's Payment Process Works

✅ Payments are processed automatically 2-3 days after the end of the booking
📥 You will see them first in your account under Processing Payments
🏦 When the payment is ready, it will be transferred to your bank account
💬 The status changes to “Paid (Fulfilled)” when the transfer is initiated

⏳ Note! The payment may appear in your account up to 5 business days later, depending on your bank

📊 How to View Your Payment History

Want to track your earnings or check previous payments?

1. Go to Profile → Payments → Payment History
   
   
   

2. You will see all of your payment history:
   
   
   

   • Completed bookings
     
     
     

   • Payments made
     
     
     

   • Easy-to-use information for tax declarations
     
     
     

💬 Need Help?

Woofi ensures you receive your payments:

✅ Safely
✅ On time
✅ Without extra hassle

If you have any questions, please contact us through the form at https://woofi.fi/otayhteytta or by sending an email to support@woofi.fi – you will receive personalized advice and support at any time.