[VIDEO: Request management workflow]

Turn booking requests into successful pet care services:

When You Receive a Request:

• You'll get a push notification

• Review the pet owner's request details

• Check the pet's profile and special needs

• Consider your availability and comfort level

[SCREENSHOT: Incoming request notification]

Before Accepting:

• Read all pet information carefully

• Note any special requirements or medications

• Check if you have necessary supplies

• Consider the location and travel time

Responding to Requests:

• Respond within 24 hours

• Ask clarifying questions if needed

• Be professional and enthusiastic

• Suggest a meet-and-greet if needed

[SCREENSHOT: Request response interface]

Accepting a Request:

• Tap "Accept" if you're comfortable

• Confirm all details are correct

• The booking will be confirmed

• Payment will be processed

Declining a Request:

• Be polite and professional

• Briefly explain why (schedule conflict, etc.)

• Suggest alternative dates if possible

• Maintain a good relationship

Managing Active Bookings:

• View all bookings in your dashboard

• Access pet owner contact information

• Review service details and requirements

• Set reminders for important tasks

[SCREENSHOT: Sitter booking dashboard]

Communication Best Practices:

• Send updates throughout the service

• Share photos and videos

• Respond to messages promptly

• Report any issues immediately

Preparing for Service:

• Confirm details 24 hours before

• Gather necessary supplies

• Plan your route and timing

• Have emergency contacts ready

During Service:

• Follow the owner's instructions

• Document your time and activities

• Take photos for the owner

• Handle any emergencies appropriately

[PHOTO: Sitter documenting service with photo]

After Service:

• Complete the service summary

• Upload final photos

• Submit your report

• Wait for payment processing