[FLOWCHART: Sitter booking workflow]

Navigate the booking process from your perspective as a sitter:

1. Request Received 📩

• New booking request appears in your app

• You have 24 hours to respond

• Review pet details and owner requirements

• Check your availability

What you can do:

• Accept or decline the request

• Ask questions about the pet

• Suggest alternative dates

• Request a meet-and-greet

[SCREENSHOT: Incoming request screen]

2. Pending Response ⏳

• You've sent questions or requested changes

• Waiting for pet owner to respond

• Booking is not yet confirmed

• Keep your calendar flexible

What you can do:

• Wait for owner's response

• Continue accepting other requests

• Follow up if no response after 24 hours

3. Confirmed ✅

• Both parties have agreed to terms

• Payment has been processed

• Service is scheduled and guaranteed

• Prepare for the upcoming service

What you can do:

• Confirm final details with owner

• Prepare necessary supplies

• Set reminders for service times

• Plan your route and schedule

[SCREENSHOT: Confirmed booking details]

4. Active 🔄

• Service is currently in progress

• You're actively caring for the pet

• Document your activities and time

• Communicate with the owner

What you can do:

• Follow the care instructions

• Send updates and photos

• Handle any emergencies

• Complete required documentation

5. Completed 🎉

• Service has been finished

• Submit your service report

• Upload final photos and notes

• Wait for payment processing

What you can do:

• Complete the service summary

• Upload photos for the owner

• Submit any additional notes

• Prepare for your next booking

[SCREENSHOT: Service completion form]

6. Paid 💰

• Payment has been processed

• Money is being transferred to your account

• Service is officially complete

• Available for review by owner

What you can do:

• Check your earnings dashboard

• Respond to any owner reviews

• Use this service for future references

• Prepare for your next booking

Common Issues:

• Request expired: You didn't respond within 24 hours

• Owner cancelled: Booking was cancelled by owner

• Payment issue: Problem with payment processing

• Service dispute: Disagreement about service quality

Need Help? Contact sitter support through the app for assistance with any booking status.